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See What We Hold On You

Every account here keeps a plain record of what you hand over: your email, mobile number, and the wallet activity tied to your Touch 'n Go eWallet, Boost or GrabPay deposits.

Account wallet recordsCookie controlsVerification stepsLocal support
alpha66a See What We Hold On You
DATA AND ACCOUNT CARE

Browse Our Data Care Steps

Three habits sit behind how we treat your data. We take only what an account needs to run — email, mobile, and wallet records from the deposits you make. We keep staff access narrow, so only the teams handling payments or verification can open a file, and every look is logged. And we clear out what has no purpose left, holding financial records only while local rules say we must. Want a copy, a correction or closure? Ask us and we work through it with you, step by step.

What we collect

An account needs your email, mobile number and birth date. Wallet records come from the deposits you make with Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX or Maybank2u. We ask for nothing more.

Cookies on your device

Cookies keep you signed in, hold your English for Malaysia setting, and show us which lobby pages load slowly on mobile. Block them in your browser and some screens ask you to sign in again.

Login and account access

Sign-in runs on a one-time code sent to your registered mobile, so a stolen password alone cannot open your wallet. Change your password any time from your account wallet.

Keeping and changing data

We hold your records while the account stays open and for the period local rules require for payment history. Ask for a copy, a correction or closure and we confirm it from your registered email first.

ASK US DIRECTLY

Reach Our Data Support Desk

Data questions get sorted faster when you reach a person who can actually see your account. Tap the help button inside your account wallet and live chat opens with a local agent — handy for a cookie worry, a login check after an OTP, or asking what we hold about you. Email works just as well when you want the answer in writing, and we reply from the address registered on your account.

Live chat Open live chat from the help button inside your account wallet and a local agent takes your privacy question — what we hold, a cookie concern, a login check after an OTP.
Email request Prefer it in writing? Send your data request to our privacy mailbox from the address on your account and we reply with what we keep and the steps to correct it.
Verification desk If a payout check asks for ID, the same desk handles it: upload the document, we match the name against your Touch 'n Go eWallet or bank record, then clear it.

Get Answers On Your Data

Most of what people ask us about this policy comes down to four things: what we hold, who sees it, how long it stays, and how to get it changed. The answers below take each one in plain terms. If your own case does not fit any of them, open live chat and we will walk through your account with you instead of handing over a stock reply.

Your email, mobile number, birth date, and the wallet history from deposits made with Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX or Maybank2u. Identity documents are held only when a verification check needs them.

Message live chat or our privacy mailbox. We confirm the request from the email registered on your account, then send you what we hold along with the dates attached to each record.

Yes. Ask for account closure and we shut the wallet and remove the details we no longer need. Payment records stay for the period local rules require us to keep them.

Only to the parties inside a payment or verification chain — your bank, Touch 'n Go eWallet, Boost or GrabPay — when a transaction or an identity check needs it. We do not sell your data.

Before your first payout we match the name on your ID to the name on the wallet or bank account receiving the money. Do it once and later withdrawals follow the same verified path.

Access to alpha66a depends on local law and is available only where local law permits. If you are unsure whether your region qualifies, ask live chat before you make a deposit.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.