Check How We Handle Your Records
Here is where we stand on your details, put without the legal fog. When you open an account we collect what it takes to run one: your email, mobile number, birth date, and the transaction records created when money moves through Touch 'n Go eWallet, Boost,
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GrabPay, DuitNow, FPX or Maybank2u. Nothing extra, unless a payment provider or bank asks us to confirm something during a check. Your records sit on servers we control, staff access stays narrow, and every look at a file is logged. Cookies do the light work —
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they hold your login state, keep your language set to English for Malaysia, and show us which lobby pages load slowly on mobile so we can fix them. You can clear or block them in your browser, though some screens will then ask you to sign
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in again. Payout checks and account verification are the two moments we look closely at your details. Both run the same way: we check what we must, we tell you what we are checking, and we do not pass your records to anyone outside the payment
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chain. Retention follows the life of your account plus the period local rules require us to hold financial records. Access to this lobby depends on local law and is available where local law permits.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.